cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
3919
Views
0
Helpful
1
Replies
Highlighted
Beginner

Cisco Webex Social default admin is not a Community Admin after a clean install

After following the Cisco Webex Social installation guide for 3.0, the default admin:

test@your_company.com

test

is not an admin on the system.

Consequently Account Settings link does not work and WebexSocial returns an error

You do not have the required permissions to view that community. Please contact a Community Admin.

Anyone with an idea how to enable this user to be a true admin ?

The install and troubleshooting guides do not say anything about this issue.

Thanks,

Mihail

1 REPLY 1
Highlighted
Beginner

Disabling the App Server, Cache, and Worker nodes, restarting the VMs and then enabling them in order Worker, Cache, App Server solved this issue. The default user logged in successfully and had default admin privileges on the system.

Content for Community-Ad