Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
4063
Views
0
Helpful
1
Replies

Cisco Webex Social default admin is not a Community Admin after a clean install

mguguvcevski
Level 1
Level 1

‎12-14-2012 03:29 AM - edited ‎03-15-2019 05:24 AM

After following the Cisco Webex Social installation guide for 3.0, the default admin:

test@your_company.com

test

is not an admin on the system.

Consequently Account Settings link does not work and WebexSocial returns an error

You do not have the required permissions to view that community. Please contact a Community Admin.

Anyone with an idea how to enable this user to be a true admin ?

The install and troubleshooting guides do not say anything about this issue.

Thanks,

Mihail

Labels:
Preview file
30 KB
0 Helpful
1 Reply 1

mguguvcevski
Level 1
Level 1

‎12-19-2012 11:29 PM

Disabling the App Server, Cache, and Worker nodes, restarting the VMs and then enabling them in order Worker, Cache, App Server solved this issue. The default user logged in successfully and had default admin privileges on the system.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents