CME 3.3 Unity 4.0.5

[tgoeke]

Hello,

I am having an issue with Unity 4.0.5 and Call Manager Express 3.3. Inside a call handler or inside the directory handler when a call gets transfered it goes directly to voicemail.

I can get calls to transfer if I set a call handler to transfer and release to switch. But this is not possible for the directory handler, or a user dialing an extension inside or the call handler.

Does anybody have any suggestions.

Thanks,

Ted Goeke

[cbelcher]

Two things you need to check:

1. That the Call Handler has a Extension. This is on the CH's Profile Page.

2. That the "Transfer incoming calls" section of the "Call Transfer" page is set to "Yes, ring message recpicient's extension"

Hope this helps.

cb