CME - Display Name

[thargiss1]

When a call comes into the CME it terminates to an ephone-dn and then forwards to other ephone-dns if not answered. When the call shows up on the other ephone-dns the name says "911". How do I change that to say something else?

Thanks

[Brandon Buffin]

Each ephone-dn can be configured with a name. You can change the name by entering commands similar to:

router#conf t

router(config)#ephone-dn 1 dual-line

router(config-ephone-dn)#name newname

Hope this helps. If so, please rate the post.

Brandon

[thargiss1]

Sorry; maybe wasn't clear.

On any incoming call the display on the users phone says "911" not just a call from another extension. The name is from one of the voice ports.

[Brandon Buffin]

The name on an FXO port can be configured as follows:

router#conf t

router(config)#voice-port 0/0/1

router(config-voiceport)#station-id name string

You can remove the name by entering the "no station-d name" command in voice port configuration.

When configured, the station-id name is used in the absence of caller ID.

Brandon

[anup.anand]

Also it could be that the call is matching a dial-peer on the incoming side and using the properties of that dial-peer for display. Do you have any translation rules applied to any dial-peers?

For troubleshooting purpose, create a new dial-peer as below

dial-peer voice 1000 pots

incoming called-number . (please note there is a dot here to match any call)

This way all calls will match dial-peer 1000 and since there are no other properties defined on this, you should see the original caller id's.

If you already have any other dial-peer with "incoming called-number" you may want to take out this command for those dial-peer for now to keep it simple.

Regards,

Anup

[swiftit52]

Felt good following your instructions and achieving the right results. Thank you sir.