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CME express connector with Ms-CRM

cgabardo
Level 1
Level 1

Hi,

When I receive a call, the CME connector should open a contact if it finds a single contact with the CallerID, but is does not doing this.

In file attached shows that one tool see the CallerID and the other do not for the same call. I do not know if it is normal.

Thanks

Cesar

1 Reply 1

thomas.chen
Level 6
Level 6

Have a look at the procedure using Cisco CRM Communications with Cisco CallManager Express.

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_feature_guide09186a00802049fe.html