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CME Hunt Group Gets Busy tone

jcounter
Level 1
Level 1

I have a CME 3.1 implemented 4 phones w/ 4 shared lines with a hunt group. Calls come in and get busy tones. Attached is the hunt. Any thoughts?

ephone-hunt 1 sequential

pilot 1818

list 5310, 5312, 5313, 5349

timeout 12

!

3 Replies 3

carenas123
Level 5
Level 5

Could you please try by removing the shared lines for all 4 phones. Because Hunt groups discusses about different extension DN's only not shared.

Please see the following link for more information...

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_configuration_guide_chapter09186a00801f1211.html#wp2178551

The problem ended up being a ephone-dn was associated to the hunt group extension causing an invalid dialpeer. Thanks for you suggestions.


Hi all,

i have the same problem with hunt-group.. the busy tone is not always but sometime? Idea?

Can you post again the URL  because the page is not found at this link.

this is the configuration of the Queue and hunt-group and ephone:

can you help me?

ephone-dn-template  1
hold-alert 30 originator
huntstop channel

ephone-dn  11  dual-line
number 901 no-reg both
pickup-group 1
label  901
name 901
ephone-dn-template 1
!
ephone-dn  12  dual-line
number 902 no-reg both
pickup-group 1
label  902
name 902
ephone-dn-template 1
!
ephone  1
mac-address F025.7278.E50F
ephone-template 1
username "u901" password 12345
paging-dn 6
type 7931
button  1:11 3m27
pin 12345
night-service bell
!
ephone  2
mac-address ECC8.8211.EB3B
ephone-template 1
username "u902" password 12345
paging-dn 6
type 7931
button  1:12 3m27
pin 12345
night-service bell
!

application
service aa1 flash:bacd/app-b-acd-aa-2.1.2.3.tcl
  param aa-pilot 720
  paramspace english index 1
  param number-of-hunt-grps 1
  param handoff-string aa1
  paramspace english language en
  param call-retry-timer 20
  param service-name queue
  paramspace english location flash:bacd/
  param drop-through-option 1
  param second-greeting-time 60
  param queue-manager-debugs 1
  param max-time-vm-retry 3
  param voice-mail 999
  param max-time-call-retry 120
service queue flash:bacd/app-b-acd-2.1.2.3.tcl
  param queue-len 10
  param aa-hunt1 501
  param queue-manager-debugs 1
  param number-of-hunt-grps 1
!

voice hunt-group 1 parallel
list 901,902
timeout 10
pilot 501
!

!
!

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