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CME SNR phone keeps ringing

jejarosz929
Level 1
Level 1

Hi all,

I have a CME with SNR setup with a delay of 5 and a timeout of 15.

When the user answers the call on their cell phone (so the delay expired and both phones ring and the user picks up on their cell), the desk phone keeps ringing for 2-3 rings before it stops. Is there any way to prevent that? Shouldn't the desk phone stop ringing as soon as the cell phone is answered?