Corporate Directory Not Clearing

[fultont]

We're having an issue with our corporate directory feature after upgrading to SCCP41.8-3-2. We jumped several versions of firmware so this may have happened earlier.

After a user searches and dials from the corporate directory and ends the call, the display focus remains on the search results page and does not return the user to the main telephone display.

This is becoming very frustrating... Any advise on how to resolve this issue?

[Rob Huffman]

Hi Tim,

It sounds like you are hitting this bug;

CSCsk38449 Bug Details

7961 (firmware 8.3.2 ) - Corporate Directory screen stays after Dial

Symptom:

In the Corporate Directory, after selecting Dial for one of the Contacts, and

finishing the call, the Corporate Directory with the contact info screen

stays on the phone. In previous version of phone load the behaviour was

different, after Dialling the contact the idle phone screen was returned.

Conditions:

CCM version 4.1(3)sr4d

cmterm-7941_7961-sccp.8-3-2

Workaround:

Selecting Cancel softkey to return to idle phone screen

1st Found-In

8.3(2)

Fixed-In

8.3(3.1)

8.4(0.25)

8.3(3)ES1

Hope this helps!

Rob

[derveniss]

I have the same problem but on a very new version.

CUCM 8.5.1.14900-5 and the ip phone firmware is SCCP41.9-2-3S

Any ideas? Is it a service or enterprise parameter issue?

[derveniss]

Any ideas?