cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
152
Views
5
Helpful
2
Replies
kolkatagtc
Beginner

CRA Engine not starting giving error login failed

Hi,

I am using IVR 3.5 The service is not starting giving error "login failed username password mismatch".

Need urgent help.

Thanks

2 REPLIES 2
Chris Deren
Hall of Fame Master

Make sure that your Jtapi provider username and password matches on CCM and CRA.

Chris

michael_davis
Enthusiast

Sounds like your Administrator account has recently changed - either name or password.

In windows, go to Start\Programs\Administrative Tools\Services.

Select Cisco CRA Engine and open its properties. Under the Log On tab, verify that the account the engine logs on as is Administrator or equivalent.

By default, the CRA Engine service runs as local Administrator. The account appears as ".\Administrator" unless it has been changed after installation.

Retype the correct Password in the password fields.

Let me know if this helps.

Content for Community-Ad

Spotlight Awards 2021