05-10-2020 11:22 AM
Hi There,
I'm using Cisco IP Communicator 2.0.2.0 with my Logitech H340 USB Headset. The headset's audio and mic work perfectly when testing in Cisco. Also when I receive a call, everything works perfectly and it is a seamless experience. However, when I'm calling someone, I hear a crackling noise (very annoying) in the audio. Nevertheless, the person I am speaking to can hear me. I'm using Lenovo Thinkpad T490. Please help. I even tried cleaning my headphones by following the instructions given here: https://headphonesproreview.com/how-to-clean-headphones/ However, nothing seems to work.
05-13-2020 08:33 AM
Have you checked the call statistics during an outbound call to see if there are any concerns/issues? If you pull a packet capture and listen to the RTP do you hear the crackling?
05-19-2020 10:45 PM
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