We are having issues with our CUCM CDR Analysis and Reporting on a handful of extensions. When we pull the reports for specific extensions, we are unable to view the call logs. However, when we run the report for other ext (including myself) I am able to see all the call logs. We checked the services on the Publisher and found them in Command Out of Service status. When we try to restart the services we receive " Executed command unsuccessfully". Any assistance would be greatly appreciated. Don't know if this is a bug?
admin:utils service list
Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CAR DB[STOPPED] Commanded Out of Service
Cisco CAR Scheduler[STOPPED] Commanded Out of Service
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STOPPED] Commanded Out of Service
Cisco CTIManager[STARTED]
Cisco CallManager[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager Cisco IP Phone Services[STARTED]
Cisco CallManager Personal Directory[STARTED]
Cisco CallManager SNMP Service[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco Change Credential Application[STARTED]
Cisco DHCP Monitor Service[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STOPPED] Commanded Out of Service
Cisco Database Layer Monitor[STARTED]
Cisco Dialed Number Analyzer[STARTED]
Cisco Dialed Number Analyzer Server[STARTED]
Cisco Directory Number Alias Lookup[STARTED]
Cisco E911[STARTED]
Cisco ELM Client Service[STARTED]
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STARTED]
Cisco License Manager[STOPPED] Commanded Out of Service
Cisco Location Bandwidth Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco Prime LM Admin[STARTED]
Cisco Prime LM DB[STARTED]
Cisco Prime LM Server[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco SOAP - CallRecord Service[STOPPED] Commanded Out of Service
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tftp[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Trust Verification Service[STARTED]
Cisco User Data Services[STARTED]
Cisco WebDialer Web Service[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
SNMP Master Agent[STARTED]
SOAP - Diagnostic Portal Database Service[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Bulk Provisioning Service[STOPPED] Service Not Activated
Cisco CAR Web Service[STOPPED] Service Not Activated
Cisco CTL Provider[STOPPED] Service Not Activated
Cisco Certificate Authority Proxy Function[STOPPED] Service Not Activated
Cisco DirSync[STOPPED] Service Not Activated
Cisco Directory Number Alias Sync[STOPPED] Service Not Activated
Cisco Extended Functions[STOPPED] Service Not Activated
Cisco Intercluster Lookup Service[STOPPED] Service Not Activated
Cisco Prime LM Resource API[STOPPED] Service Not Activated
Cisco Prime LM Resource Legacy API[STOPPED] Service Not Activated
Cisco SOAP - CDRonDemand Service[STOPPED] Service Not Activated
Cisco TAPS Service[STOPPED] Service Not Activated
Cisco UXL Web Service[STOPPED] Service Not Activated
Cisco Unified Mobile Voice Access Service[STOPPED] Service Not Activated
Self Provisioning IVR[STOPPED] Service Not Activated
Primary Node =false
admin:
admin:utils service restart Cisco CAR Scheduler
Executed command unsuccessfully
Invalid service name for restart, valid names are:
System SSH
Cluster Manager
Cisco SCSI Watchdog
Service Manager
A Cisco DB
Cisco AMC Service
Cisco Audit Event Service
Cisco CallManager Serviceability
Cisco CallManager Serviceability RTMT
Cisco CDP
Cisco CDP Agent
Cisco Certificate Expiry Monitor
Cisco Database Layer Monitor
Cisco Directory Number Alias Lookup
Cisco Directory Number Alias Sync
Cisco DRF Local
Cisco DRF Master
Cisco Extension Mobility Application
Cisco Log Partition Monitoring Tool
Cisco Prime LM DB
Cisco Prime LM Server
Cisco RIS Data Collector
Cisco Syslog Agent
Cisco Tomcat
Cisco Trace Collection Service
Cisco Trace Collection Servlet
Host Resources Agent
MIB2 Agent
Native Agent Adapter
Platform Administrative Web Service
SNMP Master Agent
System Application Agent
admin:utils service restart Cisco CA
admin:utils service restart Cisco CAR Scheduler
Executed command unsuccessfully
Invalid service name for restart, valid names are:
System SSH
Cluster Manager
Cisco SCSI Watchdog
Service Manager
A Cisco DB
Cisco AMC Service
Cisco Audit Event Service
Cisco CallManager Serviceability
Cisco CallManager Serviceability RTMT
Cisco CDP
Cisco CDP Agent
Cisco Certificate Expiry Monitor
Cisco Database Layer Monitor
Cisco Directory Number Alias Lookup
Cisco Directory Number Alias Sync
Cisco DRF Local
Cisco DRF Master
Cisco Extension Mobility Application
Cisco Log Partition Monitoring Tool
Cisco Prime LM DB
Cisco Prime LM Server
Cisco RIS Data Collector
Cisco Syslog Agent
Cisco Tomcat
Cisco Trace Collection Service
Cisco Trace Collection Servlet
Host Resources Agent
MIB2 Agent
Native Agent Adapter
Platform Administrative Web Service
SNMP Master Agent
System Application Agent
admin:utils service restart Cisco CAR Agent
Executed command unsuccessfully
Invalid service name for restart, valid names are:
System SSH
Cluster Manager
Cisco SCSI Watchdog
Service Manager
A Cisco DB
Cisco AMC Service
Cisco Audit Event Service
Cisco CallManager Serviceability
Cisco CallManager Serviceability RTMT
Cisco CDP
Cisco CDP Agent
Cisco Certificate Expiry Monitor
Cisco Database Layer Monitor
Cisco Directory Number Alias Lookup
Cisco Directory Number Alias Sync
Cisco DRF Local
Cisco DRF Master
Cisco Extension Mobility Application
Cisco Log Partition Monitoring Tool
Cisco Prime LM DB
Cisco Prime LM Server
Cisco RIS Data Collector
Cisco Syslog Agent
Cisco Tomcat
Cisco Trace Collection Service
Cisco Trace Collection Servlet
Host Resources Agent
MIB2 Agent
Native Agent Adapter
Platform Administrative Web Service
SNMP Master Agent
System Application Agent
admin:utils service restart Cisco Repository Manager
Executed command unsuccessfully
Invalid service name for restart, valid names are:
System SSH
Cluster Manager
Cisco SCSI Watchdog
Service Manager
A Cisco DB
Cisco AMC Service
Cisco Audit Event Service
Cisco CallManager Serviceability
Cisco CallManager Serviceability RTMT
Cisco CDP
Cisco CDP Agent
Cisco Certificate Expiry Monitor
Cisco Database Layer Monitor
Cisco Directory Number Alias Lookup
Cisco Directory Number Alias Sync
Cisco DRF Local
Cisco DRF Master
Cisco Extension Mobility Application
Cisco Log Partition Monitoring Tool
Cisco Prime LM DB
Cisco Prime LM Server
Cisco RIS Data Collector
Cisco Syslog Agent
Cisco Tomcat
Cisco Trace Collection Service
Cisco Trace Collection Servlet
Host Resources Agent
MIB2 Agent
Native Agent Adapter
Platform Administrative Web Service
SNMP Master Agent
System Application Agent
admin:
