CUCM - Huntpilot with External numbers

[emeasalessupport]

Hello All,

I got a request to make a hunt pilot and add external phone numbers (Mobile phones) to the line group which is part of that hunt pilot.

From what I know this is not possible because the line group members need to be part of the Callmanager and the phone numbers aren't in this case.. Is there some workaround or way to make this work ? Looking forward seeing what's possible, thanks in advance. If any more information is required, please let me know.

[Shalid Kurunnan Chalil]

Not exactly..but you can achieve it by configuring SNR for a Dummy DN with
the external number. Configure the timers in the mobilty properly.

[emeasalessupport]

I also thought about that but once 1 mobile phone is off in the hunt pilot, when it will hit it's voice mail, the call would be "lost". Is there a way to avoid this ?

[Shalid Kurunnan Chalil]

You can adjust the timer to avoid going to cellular voice mail if the
mobile is on.this is explained in the below doc.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cumm/1_2/english/troubleshooting/guide/cmmfaq.html

But I don't find any way around to avoid going to mobile phone VM Incase
phone is switched off or not reachable.

Rate usefull posts.