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Beginner

CUCM Issue: Device Status and IP Address option showing unknown

Hi,

All IP phones are registered with Subscriber but when i checking the extension details in CUCM. 

Device > Phone >  

In the Status and IP Address section is showing UNKNOWN whereas in IP phone IP address and Actice and Stadby Unified CM are showing.

 

 

Regards,

Neeraj Jugran

 

 

 

 

 

6 REPLIES 6
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Advisor

Hi Neeraj,

 

what is CUCM version u are using  and is this happening for any specific phone models ?

Did u try changing[upgrading] the firmware of any problematic phone model?

regds,

aman

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Hi Aman,

 

Thanks for replying on this case. 

 

CUCM version is 9.1.2 and I am facing the same problem in each IP phones.

Recently I have upgraded firmware of all CP7821 IP phones in our network. 

 

Regards,

Neeraj Jugran

 

 

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Hall of Fame Cisco Employee

Try restarting the RIS service.

HTH

java

if this helps, please rate
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try as suggested by Jaime.

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Hi Aman,

Thanks for your kind support on this issue.

 

Regards,

Neeraj 

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Hi Jaime,

thank you for your update on the case. 

I opened the TAC case for the same issue and TAC engineer had given the same solution as you suggested above.

 

Regards,

Neeraj

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