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CUE not picking up

bob.bartlett
Level 1
Level 1

I have a 3845 router with CME and CUE on it. All calls within the router work perfect as far as going to voice mail with no answer or busy. I have 2 remote sites that connect to this hub site and one is a 827 router working as a gateway with an analog phone that can be called and calls the extensions related to hub site but when the line is busy or no answer it goes to a fast busy in stead of the CUE picking up. The other site has a 1712 running CME and when phones connected to that call the hub site the same happens.

1 Reply 1

dgahm
Level 8
Level 8

Are you using G729 from the remote sites? CUE is G711 only, so G729 calls will go fast busy if forwarded to voicemail.