CUPC Device Name issue/Character limit problem

[zamora0800]

Hi all

Looking for some direction on an issue caused by the 12 character limit for the DEVICE NAME for a CUPC client. Below is my environment

1. CUPS 7.0

2. UCM 7.0

3. Windows Server Active Directory 2008

4. LDAP integration with CUPS/ NO LDAP integration wiht UCM.

5. UCM Usernames are in the form of a Diretory number- e.g. Tom Smith with extension 5555 would be entered as user 5555

6. LDAP query is pulling from SAM ACCOUNT name- FirstInitial.LastName

My problem is where the user has a long name like Michael Bubbakowskia - so his name entered in Active Directory is MBubbakowskia. The CUPC DEVICE NAME IS UPCBUBBAKOWSKIA.

You can see the problem where his name is too long and cannot be used for a DEVICE NAME. This breaks chat- for chat to work correctly the DEVICE NAME must match the Active Directory SAM account name.

Can anyone help?

[Adrian Saavedra]

Hello,

If his username is MBubbakowskia, the CUPC device name should be UPCMBUBBAKOWSKI

Hope it helps, please rate if it does.

Kind regards,

- Adrian.

[zamora0800]

no Adrian sorry- the problem that I am having specifically is trying to figure out how to get around the character limit placed on CUPC device

names. The names should be under 12 characters- in Active Directory not everyone has a name less than the 12 characters.