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DCM Rebooting

David Kondicz
Level 1
Level 1

Hi all,

 

we have problems with cisco DCM D9900. It reboots itself 1-2 times per day.

We havent changed any config or made any upgrades.

 

We are running on version 21.10.01 

 

I just receive this message in Device error log:

2018-06-28T17:46:14.386306+02:00 mainboard DCM_MB[7093]: !! ERR-NRC:IIOP Client: virtual void<>::CIIOP_Watchdog_Timer::Execute
2018-06-28T17:46:14.388638+02:00 mainboard DCM_MB[7093]: ** ERR-NRC: No connection possible to IO-Board 1: the application will exit
2018-06-28T17:46:35.160093+02:00 board3 DCM_IO[2476]: !! ERR-NRC:MuxCore: static void CRoot::AutoInactivate
2018-06-28T17:46:35.160162+02:00 board3 DCM_IO[2476]: ** ERR-NRC: Connection with mainboard has stopped unexpectedly. DCM_IO switched to Device_Inactive mode, to prevent dual streaming !
2018-06-28T17:46:35.333182+02:00 board4 DCM_IO[2474]: !! ERR-NRC:MuxCore: static void CRoot::AutoInactivate
2018-06-28T17:46:35.333251+02:00 board4 DCM_IO[2474]: ** ERR-NRC: Connection with mainboard has stopped unexpectedly. DCM_IO switched to Device_Inactive mode, to prevent dual streaming !
2018-06-28T17:46:35.337753+02:00 board2 DCM_IO[2476]: !! ERR-NRC:MuxCore: static void CRoot::AutoInactivate
2018-06-28T17:46:35.337821+02:00 board2 DCM_IO[2476]: ** ERR-NRC: Connection with mainboard has stopped unexpectedly. DCM_IO switched to Device_Inactive mode, to prevent dual streaming !
2018-06-28T17:46:40.025783+02:00 board1 DCM_IO[2821]: !! ERR-NRC:MuxCore: static void CRoot::AutoInactivate
2018-06-28T17:46:40.026002+02:00 board1 DCM_IO[2821]: ** ERR-NRC: Connection with mainboard has stopped unexpectedly. DCM_IO switched to Device_Inactive mode, to prevent dual streaming !
2018-06-28T17:50:43.999156+02:00 board1 DCM_IO[2819]: !! ERR-NRC: 0: void LogAssertFailed
2018-06-28T17:50:43.999650+02:00 board1 DCM_IO[2819]: ** ERR-NRC: /nobackup/kjkbuild/autobuild/B21-10-84/DCM_IO/Application/Software/MuxCore/TsInMgrSerializer.cpp:505: Assertion `rc == ERROR_NONE' failed in fct `virtual eImportStatusType MuxCore::CTsInMgrSettingsLocal::ApplySettings(IBoostSerializable*, uint32_t)'
2018-06-28T17:50:44.000568+02:00 board1 DCM_IO[2819]: !! ERR-NRC: 0: void StackDump
2018-06-28T17:50:44.001046+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0xfbf2fbc
2018-06-28T17:50:44.002120+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0xfbf309c
2018-06-28T17:50:44.002916+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0x10a60380
2018-06-28T17:50:44.003719+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0x10e2a7cc
2018-06-28T17:50:44.004598+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0xfc13994
2018-06-28T17:50:44.005374+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0xfc153dc
2018-06-28T17:50:44.006115+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0xfc22880
2018-06-28T17:50:44.006853+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0xfc215d0
2018-06-28T17:50:44.007601+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0xfca709c
2018-06-28T17:50:44.008361+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0xffa8534
2018-06-28T17:50:44.009104+02:00 board1 DCM_IO[2819]: ** ERR-NRC: RA: 0xf71d458

Can anyone helps us?

thank you

Br

Dave

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