DCM9900 not access GUI

[mikhailets]

Hello!

We have old DCM9900. And now we have a problem with access to this device. Device have a ping, but the web interface is unavailable. Reset of the chassis did not help.
Whether is it possible to return access to this device? 
Whether is possible to connect through a telnet, for examlpe? We had this try. But all values of login/password was uncorrect and access deined.
With hope for your help, Inna

[Milos Lackovic]

HI

Have you try to upgrade DCM?

BR,

[Roberto Melo]

Spoiler

Hi everyone!

Did you find the solution to the web GUI issue? Could you tell me how to solve it?

Thak you and best regards,

Roberto Melo

[Roberto Melo]

Hi guys,

I found an article talking to access it from the ROSA interface. Then, I did it and the web GUI accepted my user and password. So, solved to me.

https://www.cisco.com/c/en/us/support/docs/video/digital-content-manager-dcm-software/212204-unable-to-login-to-the-cisco-dcm-gui-aft.html