Decreasing Audio Levels

[k6lw]

CM 3.3.3sr4a, IPCC Enterprise3.X CAD 6.X

Calls to main number route through menus. The call may get transferred multiple times during the call. Complaint is, each time it gets transferred, the audio level drops to the point where the caller can no longer hear our agent or automated system. Where do I start to troubleshoot?

[irisrios]

You can make use of the "Set Volume Level" utility.

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/prod_troubleshooting_guide_chapter09186a00801d6d2a.html#29222

[k6lw]

You misread the statement. Unity is not the issue. Calls arrive from outside over the PRIs, reach the IPCC call handlers, get transferred to ANALOG call handlers (not part of the IP environment) and the audio playback from the external device can't be heard. If you call the external device directly, there isn't any problem with the audio. In addition, every time the call is transferred BEFORE reaching the external system, the audio level decreases.

Lee