Dialing 0 to reach different operators in different buildings

[gbrome]

I am trying to set up CCM so when a user in the S. building dials "0", he reaches the South Operator (attendant). When a user in the N. bldg dials "0", I would like him to reach the attendant phone in the North Building. Do I have to put all the N. users in a different partition from the S. users?

Thanks

[dugrant]

You dont have to put all of the users in different partitions, but the to 0's need to be in different partitions, and the users in S an N will have different CSS's.

Example:

Partitions:

All users: PT_Users

N Operator: PT_N_Operator

S Operator: PT_S_Operator

CSS's:

N Users: CSS_N_Users(contains Users, PT_N_Operator partitions)

S Users: CSS_S_Users(contains Users, PT_S_Operator partitions)

[gbrome]

Thanks, I'll have to give this a try. I've been reading up and this makes sense.

George