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DMP 4300 Firmware Upgrade

During the firmware upgrade of a DMP 4300 from Ver. 5.0 to Ver. 5.0.2 there was a disconnection and the upload of firmware image was interrupted.

The DMP now does not boot and gives no display at all. It shows the red led indication but does not try to take an IP from DHCP.

Is there a way to resolve this issue?

Regards,

Chaitanya Datar

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Cisco Employee

Chaitanya,

My apologies, but a power disruption or a transfer interruption during the firmware upgrade could cause a non-recoverable error on the DMP. The DMP will display the symptoms that you describe.  The only resolution is to Open a Case with the Cisco TAC and RMA the DMP.

T.

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