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DMP 4305 Non responsive since I downgraded from 5.1 to 5.0.3

jason-galloway
Level 1
Level 1

‎04-07-2010 10:04 AM - edited ‎03-13-2019 06:56 PM

voucher_base_

Our server is running an older version of the DMM so I had to downgrade one of our new DMPs from 5.1 to 5.0.3. Since I installed the downgrade the DMP has become non-responsive. Has anyone ran across this? If so how can you fix it, I want to try and re-install the OS but I am unable to access the DMP to run the firmware installer.

HELP! Jason

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Tomas de Leon
Cisco Employee
Cisco Employee

‎04-08-2010 04:50 PM

* Please try setting the DMP back to factory defaults.  Push the reset button on the back and hold for at least 10 seconds or to the DMP beeps and reboots.

* If that does not work,  After the  reset to factory defaults try a HARD reboot by unplugging power and reapplying power adapter.

T.

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