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Beginner

DMPs Showing Black Screen

Hi All,

Many of the new 4310G DMPs that we recently purchased worked fine for months but are now displaying black screens.  The DMM gives me a green light but the DMPs are not showing content.  By logging into the DMP, I can show IP but that’s all. Also, I can restart the unit using the DMP GUI, but the unit doesn’t actually restart because the red light never comes on the DMP. Oddly, after a hard restart by pushing the power button or powering down with POE, everything is fine. We are running firmware version 5.3.4, but I think 5.3.5 has been released.

Has anyone else had this issue?    

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Cisco Employee

DMPs Showing Black Screen

Hi Eric,

are you saying that the DMP works fine for some time after you power off/power on, then get stuck and start showing a black screen again after some time? If so, may be some content is causing troubles to the DMP after running for some time. I would recommend you to open a TAC Service Request in order to have this investigated further.

Regards,

Marco

Beginner

DMPs Showing Black Screen

Thanks for the reply.  We were thinking memory leak and are planning to do a firmware upgrade. 

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