DX650 and Divert Calls

[Ian Beck]

Hi,

Does any one have divert working for a DX650, I have checked all our configuration.

But cant see why the option is not appearing for an incoming call.

Any help appricated.

Thanks

[Manish Gogna]

Hi Ian,

This can be achieved through feature control policy.

Under Device->Device Settings->Feature Control Policy->Add New

Select which softkeys you want to appear on the phone such as Divert (Alerting) and Divert (Connected) ,  Save the policy.

On the device configuration under Device->Phone, specify the name of the feature control policy you just created for each DX650.

Reset the device.

HTH

Manish

[Ian Beck]

Hi Manish,

Thanks for this, and I have created, but I stil dont get Call Divert as an option.

Although when I now decline, it seems to be attempting Voice mail but fails. If I decline in Jabber, for the same call, it goes striaght to Voice Mail !!  So dont see it as a CSS issue.

Thanks

Ian

[Ian Beck]

Hi Manish,

Found my problem, did not have a Device Profile for a DX650 for my Extension Mobillity.

Thanks for your help

Ian