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Beginner

DX650 and Divert Calls

Hi,

 

Does any one have divert working for a DX650, I have checked all our configuration.

 

But cant see why the option is not appearing for an incoming call.

 

Any help appricated.

 

Thanks

3 REPLIES 3
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Cisco Employee

Hi Ian,

This can be achieved through feature control policy.

Under Device->Device Settings->Feature Control Policy->Add New

Select which softkeys you want to appear on the phone such as Divert (Alerting) and Divert (Connected) ,  Save the policy.

On the device configuration under Device->Phone, specify the name of the feature control policy you just created for each DX650.

Reset the device.

HTH

Manish

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Hi Manish,

 

Thanks for this, and I have created, but I stil dont get Call Divert as an option.

Although when I now decline, it seems to be attempting Voice mail but fails. If I decline in Jabber, for the same call, it goes striaght to Voice Mail !!  So dont see it as a CSS issue.

 

Thanks

Ian

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Hi Manish,

 

Found my problem, did not have a Device Profile for a DX650 for my Extension Mobillity.

Thanks for your help

Ian

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