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dx80 switches to "Show PC" mode when content is beeing shared in a virtual meeting

DX80 with CE8.3.1 firmware registered to CUCM 10.5.2: When the DX80 is in a virtual videokonferance where content is beeing shared. the DX80 snaps back to PC mode and the user has to click on the "hide PC" button to switch back. This seem to happen in every call but not on set intervals.

Any ideas what can cause this?

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Cisco Employee

Hi Oernulf,

I saw a similar TAC SR recently with this same version where engineer had the customer try changing the settings under Setup --> Configuration --> Video, under 'Input Connector 2 PresentationSelection' - tried all 4 options , had customer verify he was unplugging the HDMI cable and plugging it back in after each change to this option and got it to work, however the issue was not reproducible so a complete RCA was not possible. You may try the same and see if that helps, else you may open a TAC SR.

Manish

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