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Email Manager unable to "Push Messages" to Agents

mayank.sharma
Level 1
Level 1

‎05-06-2004 04:46 AM - edited ‎03-13-2019 04:55 AM

We have set up ICM 5 with Email Manager.

The problem seems to be that the email can be routed to the Skill group and not pushed to the Agent within that skill group. The agent is manually able to select the emails from the skill group. The Skill group is created using ICM routing and the Role assigned to the Agent is a "PushAgent". Anybody encountered this problem before.

Any help or comments will be appreciated.

thks..

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Inders
Level 1
Level 1

‎05-10-2004 01:31 AM

we did this setup more than 10 times and we also encountered same problem and sterted believing that is the way CEM works.And Agent has to pull the mail all the time.But incase u found anyother relevant answer please update it here.

Inder

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