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mschlenger
Participant

Emergency Responder/PSAP callback question

Upon an IP phone making a 911 call, does anyone know how long CER "holds" the extension to ELIN mapping for? I remember in older versions there was a configurable time limit that could be extended. I see the calls in the call history, but when I call the ELIN, I'm getting a busy. I'm running 1.2(3) SR1 and can't seem to find this parameter. I'm trying to track down what appears to be a callback problem, however my translations and route points check out...plus this was all working at one point.Should I be able to call these numbers still?

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ggittins
Beginner

it holds it for 3 hours it can be changed in the Cisco ER Group Settings

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