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Error when trying to start trace collection on CCM 3.3.3

get the following errors when trying to start a trace collection. Dont understand the "check username and password"

An error occurred during your query.

Error Code = 0x-7fffbfe6.

Error Description = 006~ASP 0177~Server.CreateObject Failed~The server process could not be started because the configured identity is incorrect. Check the username and password. .

An error occurred during your query.

Error Code = 0x-7ff5ec71.

Error Description = 'myTool' is null or not an object.

An error occurred during your query.

Error Code = 0x-7fffbfe6.

Error Description = 006~ASP 0177~Server.CreateObject Failed~The server process could not be started because the configured identity is incorrect. Check the username and password. .

An error occurred during your query.

Error Code = 0x-7ff5ec71.

Error Description = 'myCommandLine' is null or not an object.

1 REPLY 1
Cisco Employee

Re: Error when trying to start trace collection on CCM 3.3.3

That issue occurs under following circumstances :

1). When an instance of CiscoSysFileMgr.exe is already running on the system and

tracecollection submit is made.

2). When ever there are two instances of the CiscoSysFileMgr.exe running on the server.

Try the following steps to resolve the issue :

Step 1. Login as administrator to the CallManager System.

Step 2. Kill any instance of "CiscoSysFileMgr.exe". In this case go to the task manager

and check for the process Ciscos~1.exe. Kill all the instances.

Step 3. Then on DOS command prompt at "C\Program files\cisco\bin run the following ->

(First unregister and then register back)

>CiscoSysFileMgr.exe -UnregServer

>CiscoSysFileMgr.exe -RegServer

Step 4. The above three steps need to be done on all the servers.

The CiscoSysFileMgr.exe is the application that is used to merge the files and we are creating an instance of this application in the tracecollection web application. In the web page (traceForm.asp) the object creation of this application is giving error as it's not registered on your system. By killing the process from the taskmanager it'll only kill

the instance of this application ciscoSysFileMgr.exe) and it'll affect only the

tracecollection and it doesn't affect the callmanager in any way. ( at most increase the

performance of the callmanager as it uses the CPU of the callmanager). This application

needs to be registered on the callmanager where the traceCollection/traceGathering tool is

installed.

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