I'm trying to fully understand all functions that impact ED.
As an example: We have multiple locations that take calls. On a particular day, 1 location only had 1 person staffed. They stayed in AUX all day, making a few outgoing calls as well as recieving a few extension in calls. I would expect that they would never have a valid value for MED and therefore would not receive any ACD calls. They did. Since the rep wasn't in available the call sat for an extended period of time. What could have driven the ICM to populate a MED value?
on January 25th and 26th, we're hosting a Technical Enablement Workshop which will guide you through the steps involved in updating your organisation from Jabber and/or Meetings to Webex App.
Very useful for partners and for customers t...
hi Team, we are planning to deploy Multi-Factor Authentication for Jabber. The main requirement is to use MFA over internet (MRA).Is it possible to deploy MFA just for MRA and don't touch impact any on-prem existing setup?Can someone please guide on ...
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UCCX does not natively protect HTTP Triggers.
I wanted to come up with a solution to handle HTTP cookie based authentication.
There is a zip file for this project attached to this article. It was written on UCCX 12.5...