Expressway AXL integration with CUCM

[dsalamanca]

Hello everybody,

I am installing an expressway pair, and one of the first steps is to create the integration with their CUCM cluster via an AXL user. When I do this part, I always get the following error:

Unable to communicate with 192.168.70.5. AXL query HTTP error "'HTTPError:500'".

If I write down a wrong password, then a credential error appears, but if I write it correctly, then I get this 500 error. Also, I only get this error if I use the IP address of the publisher server, if I use a subscriber, the cluster information is retrived perfectly, however, I don't know if I will have additional trouble later for using a subscriber instead.

I have seen some bugs related, but none with the expressway version 8.9.2 that I am using. Does anyone knows how to fix this?

By the way, CUCM cluster is 11.5.12900, I am not using TLS authentication with the CUCMs and I already have reset the AXL service on the Publisher.

Any help would be appreciated. Thanks in advance,

DS

[Manish Gogna · Accepted solution]

Hi DS,

You'll probably need to contact TAC with the AXL and Tomcat logs for analysis if the service/server reset hasn't helped.

Manish

[dsalamanca]

Hello,

What you told me made me remember that I reset the AXL service but not the Tomcat service, and that made the trick.

Thank you very much

Daniel

[Alok Jaiswal]

Can you enable the logs on Expressway-C and then try to add the CUCM. And if you can provide that logs, i can help you to take a look at it. 

Or as mentioned open TAC with relevant logs and then they can help you.

Regards,

Alok

[dsalamanca]

Thank you Alok, the problem was on the CUCM side, however, thanks for your kind offer of help