Hello,
I'm working with Expressway v8.10 for MRA and B2B calls. For B2B calls, I am able to be called from the outside (incoming calls succeed). But I am not able to call to the outside. Specifically, I want to call to WebEx and to Cisco Spark.
I have a DNS zone defined in Expressway-E and a search rule for this zone. Attached are the screenshots of the configuration.
These are the logs and the search history in Expressway-E:
Search (509)
State: Completed
Found: False
Reason: Not Found
Info: Policy Response
Type: SIP (INVITE)
SIPVariant: Standards-based
CallSerial Number: 74b2cec8-a66b-4d22-8b81-33a5449c89bc
Tag: e809e5a5-3b1e-4f34-921d-f2e9d159de57
Source (1)
Authenticated: False
Aliases (1)
Alias (1)
Type: Url
Origin: Unknown
Value: hvelazquez@mydomain.com
Zone (1)
Name: Traversal Server
Type: TraversalServer
Path (1)
Hop (1)
Address: 172.20.214.15:5061
Hop (2)
Address: 172.20.214.10:5560
Destination (1)
Alias (1)
Type: Url
Origin: Unknown
Value: sip:hv@xxx.call.ciscospark.com
StartTime: 2018-05-16 10:21:38
Duration: 20.68
SubSearch (1)
Type: Transforms
Action: Not Transformed
ResultAlias (1)
Type: Url
Origin: Unknown
Value: hv@xxx.call.ciscospark.com
SubSearch (1)
Type: Admin Policy
Action: Proxy
ResultAlias (1)
Type: Url
Origin: Unknown
Value: hv@xxx.call.ciscospark.com
SubSearch (1)
Type: FindMe
Action: Proxy
ResultAlias (1)
Type: Url
Origin: Unknown
Value: hv@xxx.call.ciscospark.com
SubSearch (1)
Type: Search Rules
SearchRule (1)
Name: LocalZoneMatch
Zone (1)
Name: LocalZone
Type: Local
Protocol: SIP
Found: False
Reason: Not Found
StartTime: 2018-05-16 10:21:38
Duration: 0
Gatekeeper (1)
Address: 14.255.255.2:0
Alias (1)
Type: Url
Origin: Unknown
Value: hv@xxx.call.ciscospark.com
Zone (2)
Name: LocalZone
Type: Local
Protocol: H323
Found: False
Reason: Not Found
StartTime: 2018-05-16 10:21:38
Duration: 0
Gatekeeper (1)
Address: 14.255.255.2:0
Alias (1)
Type: Url
Origin: Unknown
Value: hv@xxx.call.ciscospark.com
SearchRule (3)
Name: DNS Zone
Zone (1)
Name: DNS_Zone
Type: DNS
Protocol: SIP
Found: False
Reason: Request Timeout
StartTime: 2018-05-16 10:21:38
Duration: 10.36
Gatekeeper (1)
Alias (1)
Type: Url
Origin: Unknown
Value: hv@xxx.call.ciscospark.com
Zone (2)
Name: DNS_Zone
Type: DNS
Protocol: H323
Found: False
Reason: Resolution failed
StartTime: 2018-05-16 10:21:58
Duration: 0.11
Gatekeeper (1)
Alias (1)
Type: Url
Origin: Unknown
Value: hv@xxx.call.ciscospark.com
tvcs: Event="Call Rejected" Service="SIP" Src-ip="172.20.214.15" Src-port="25003" Src-alias-type="SIP" Src-alias="sip:hvelazquez@grupofrisa.com" Dst-alias-type="SIP" Dst-alias="sip:heriberto.velazquez@entercs.call.ciscospark.com" Call-serial-number="74b2cec8-a66b-4d22-8b81-33a5449c89bc" Tag="e809e5a5-3b1e-4f34-921d-f2e9d159de57" Detail="Not Found" Protocol="TLS" Response-code="404" Level="1" UTCTime="2018-05-16 15:21:58,884"
My Expressway-E has advanced networking (two interfaces). I try DNS Lookup and it shows SRV and type A records for the domains I tested. I tested with my Cisco Spark account and with 6656109786@b2b.ciscotac.net (Cisco TAC B2B call tool).
