11-09-2006 07:26 AM - edited 03-13-2019 03:43 PM
Hello,
I want to implement Extension Mobility service. I have followed the setup step by step. But when I select my login/logout service, I receive an error "Login Insuccessful" Error: [6].
The IP Phone doesn't prompt me to enter my UserID and PIN.
In the EM Traces I have:
%EMApp-3-UNK:Error while getting dir handle: DirUser.OperationError
%EMApp-3-UNK:Unable to establish dir connection :DirUser.OperationError
For information the CCM are not yet registered to the DNS and I used the LMHOST file.
Thanks you for your help,
Regards,
JPB
11-09-2006 01:57 PM
If you're using DC Directory make sure that the DC Directory Service is running. If not,
start the service. Also if possible restart the tomcat service.
If you're using Active Directory you should reinstall the AD plugin.
This issue can also occur if there is no device profile associated with the user
attempting to log in. Check if the users have device profiles associated with them under
the User Configuration > Extension Mobility page. If not, update users with device
profiles for Extension Mobility login.
After applying the workaround that applies try using Extension Mobility and let me know if this worked, if not reset CCMSysUser password using CCMPwdchanger utility under dcdsrvr/ folder.
Are you using AD or DCD ?
Let us know
Thanks
11-10-2006 12:18 AM
Thanks for your help. I confirm I use DCD. I have found also that the IP phones aren't connected to the Subscribers but to the publisher defined as Call Manager 4 TFTP. Could be a traffic filter that block the TFTP traffic?
11-09-2006 02:24 PM
I used the IP address instead of the server name to prevent the same error.
Try that instead and see what happens.
11-09-2006 03:53 PM
Did you use this document to help you troubleshoot this problem before rebooting, and if
so, what did this document lead you to?
Also, make sure the EM service on the publisher is the active EM service. Do this by
Start -Program DC directory administrator-login Expand directory:cisco\CCN\systemProfiles\HotelingProfile
Verify to make sure the URL field reflect the correct publisher ipaddress or name.
Make sure the "Cisco tomcat" and "DCDirectort server" services are running, If you make
anychanges to above hotelingprofile to reflect the correct Ipaddress of the publisher
server.then restart these two services.
11-10-2006 12:43 AM
Hello,
Yes I put the IP @ in the HotelingProfile.
Into the Troubleshooting guide they are talking about Virtual Directory. How do I connect to Virtual Directory?
Thanks,
JP
11-10-2006 06:49 AM
Check my previous post. Username: Directory Manager.
11-10-2006 08:28 AM
experieir,
I have checked these point change the link with the publisher IP @ and restart Tomcat and DC Directory Service. Same problem.
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