cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Cisco Community Designated VIP Class of 2020

355
Views
0
Helpful
4
Replies
Beginner

Extension Mobility:Login Uncessfull -Error [11]

Hi,

I have an CCM 4.1.2 intregated with AD, and i have extension mobility configured.

When i press services button and enter user id and pin i receive Login unsuccessfull error [11].

If i enter wrong pin i receive authentication error.

I don't understand what is happening here.

I also can see on the phone the users of the directory.

Any suggestion,please?

Regards,

MC

4 REPLIES 4
Hall of Fame Master

Re: Extension Mobility:Login Uncessfull -Error [11]

Error 11 indicates "Device Does Not Exist: The specified device for login or logout does not exist in the system"

Do you have device profiles defined properly and associated with the user?

Chris

Highlighted
Beginner

Re: Extension Mobility:Login Uncessfull -Error [11]

Hi,

yes i have device profiles created and associated with user.

I forgot to tell that this error appeared when we changed password of Administrator with CCMPwdChanger.exe utility.

Regards,

MC

Hall of Fame Master

Re: Extension Mobility:Login Uncessfull -Error [11]

Have you tried resetting the EM service?

Beginner

Re: Extension Mobility:Login Uncessfull -Error [11]

Hi,

Yes, i had already restart CCM Server.

Could i reinstall DC plugin or do i have to uninstall and install again?

Regards,

MC

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here