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Extension Mobility pin code change

Andries Lategan
Level 1
Level 1

Users changing pin via the ccmuser webpage loses all services when login back in. We see the following error message : was unable to be validated.(49) when trying to access services. User then has to change the PIN back to his old number to regain the services.

It does work when updating the PIN in CCMAdmin in Subscribe/Unsubscribe Services in the Device Profile Configuration screen.

Has anyone seen this before? Currently on CCM 3.3.4

1 Reply 1

lliska
Level 1
Level 1

When you change the PIN on main CCMUser page, it is equivalent to PIN change in User > Global Directory. So this way you change the PIN in user database. When you do it, you must also change PIN under services, which require authorization via PIN. You can do so either in CCMAdmin (Subscribe/Unsubscribe Services on Device Profile Page) or in CCMUser (Configure your Cisco IP Phone Services).

The service is like client, accessing server. First, you changed the PIN on the server, then also client must use new PIN do access services.

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