Fabian

[Brett Walters]

So, Fabian is missing.  Or somehow grossly misconfigured. I added him as a contact long ago in the Spark days, and it works - still works to this day.  But no one else in my organization can add or see this bot.  I *really* don't recall doing anything more than adding it as a contact.  Am I wrong, has it gone MIA, or was there some setup/setting I can't remember?

I opened a case on it, and so far the answer is bots are 3rd party, Cisco cannot help - but I explained it is there for me, not for others and they are still looking, but thought I'd ask the community.

[Brett Walters · Accepted solution]

Resolved.

[paikins]

So what was the solution?

[Brett Walters]

*I* and my Partner team can see Fabian as a Contact (Contact a Person method).  My clients do not see that, but can add fabian@webex.bot and get the same end result.  Makes no sense, but appears to work at least.

[Anthony Holloway]

I'm not sure that it changed, but Fabian was originally supposed to be partner only. They couldn't/can't enforce that in Spark/Teams, so they just asked that you didn't share it with end customers.

[Brett Walters]

That may well have been - but you would be the first one out of all the Cisco TAC or other reps to say so. But that wouldn't be a surprise, really.

[Anthony Holloway]

Well, I'm not sure what to say about your experience, other than, humans make mistakes.

The bot greets you as a partner tool when you first interact with it.