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Beginner

Fax Tiff engine failing

Hello,

Sorry if this is offtopic.

I have all of the on and offramp faxing set up and for plain text it seems to work fine, but when I use a tiff attachment I get.

"docmsp_tiff_reader_data_process:(): The tiff engine failed for Call"

Which from my searches says that it may be a memory or corrupt attachment, I upgraded to 128MB in my 5300 and still getting the same error.

I have a AS5300, 128M dram, 16M flash, IOS c5300-is-mz.122-24.bin, I am using DSP/VFC, not modem card btw.

Is there a sample tiff file here for testing, or am I doing something else wrong?

Thanks

Jason

1 ACCEPTED SOLUTION

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to get a known working tiff file send a fax inbound. this will have a tiff attachment whose default name is cisco_fax.tif

you can then try sending this outboud.

if this fails check mime headers in offramp smtp message- does exchange (or whatever you are using) set mime headers to plain text and tiff image?

View solution in original post

8 REPLIES 8
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Cisco Employee

Are you sure this is a TIFF - type F format? It is very picky in that regards.

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Thanks for your reply.

Yes I have tried a few variations also here is my setup...

outlooks express (tried about 10 different formats) -> Sendmail->AS5300 IOS 12.2(15)T14-> DSP ver 4.1.31 -> ISDN channel.

Do you know of a sample tiff running around that is the proper format? Like I said all text faxes work fine.

the below is the output I get on any fax with a tiff

21:41:08: docmsp_tiff_reader_data_process:(): The tiff engine failed for Call 61

21:41:08: docmsp_process_rcv_data: call id src=58, dst=61

21:41:08: docmsp_process_rcv_data(): Session corresponding to call ID 61 is aborted

21:41:08: docmsp_process_rcv_data: call id src=58, dst=61

21:41:08: docmsp_process_rcv_data(): Session corresponding to call ID 61 is aborted

21:41:08: docmsp_process_rcv_data: call id src=58, dst=61

21:41:08: docmsp_process_rcv_data(): Session corresponding to call ID 61 is aborted

21:41:08: lapp off: CC_EV_FROM_DMSP_ON_PAGE_PROCESSED, cid(0x3D): page number (0x1)

21:41:08: lapp off: CC_EV_FROM_DMSP_ON_PAGE_PROCESSED, cid(0x3D): page number (0x2)

21:41:08: lapp off: CC_EV_CALL_DISCONNECTED, cid(0x3D)

21:41:08: cause 0x6F(protocol error (111))

Highlighted

to get a known working tiff file send a fax inbound. this will have a tiff attachment whose default name is cisco_fax.tif

you can then try sending this outboud.

if this fails check mime headers in offramp smtp message- does exchange (or whatever you are using) set mime headers to plain text and tiff image?

View solution in original post

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Thanks, that worked.

Now the bigger problem, does anyone here know of print to tiff driver that is compatible? I have tried three with about every setting they have.

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i'll send you direct to your email.

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Wow, thanks, I will try this. Do you work for the vendor who makes this?

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No, just a vendor who uses it (cisco).

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ImageMaker (http://www.imgmaker.com/) makes one that we use with Cisco Unity.