Finesse Data Error

[jalmeida44]

First of all, good afternoon!

My name is Jheferson,

I use UCCX v11.5 (1) here in the company and am having a hard time with Finesse. When I click on "Team Data" or "Queue Data" the information that should appear does not appear.

Can someone help me??

[Marcelo Morais]

Hi,

please take a look at the following link: UCCX Finesse Troubleshooting.

Hope this helps,

Marcelo Morais

[jalmeida44]

I got it fix the bug, the root cause it was a service Live Data Streaming, that was out.

Thank you.

[Brian Krantz]

Are you using Signed certs or Self Signed?  If self signed you have to accept all the exceptions first. 

Do you get an error?  Can you post a ScreenShot?

Also I never have luck with IE.  If using IE, try Firefox or Chrome.

[jalmeida44]

Brian,

I used some certifieds, but all they are in the exceptions.
I got it fix the bug, the root cause it was a service Live Data Streaming, that was out.

Thank you.