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First new Webex meeting Outlook 2016 in Citrix 7.13 has blank link

We have a serious problem. Since a couple of months (late November) every first new created Webex meeting per day has a blank link. Before this time we had no issues.

Outlook 2016 (16.0.4639.1000)  

Citrix 7.13
Webex productivity tools 32.8.0.39 and higher (current 32.10.0.40)

 

Every first new webex meeting on a day does not contain a link. Each subsequent new Webex meeting does contain a link. And this problem therefore repeats every day!
We have tried to get trace logs and have Cisco to investigate this problem. But due to a unsupported mismatch in Webex PT an Citrix, no further investigation will be done. Even! Cisco has confirmed the problem.
Who else has similar problems?

 

Meeting sample:

U heeft een uitnodiging voor een afspraak met p.vandervlies@solarnederland.nl:
08:30 – 09:00
15-02-2018 – Geen herhaling
next day citrix
home
 
-- Do not delete or change any of the following text. --
Join WebEx meeting   <------------link is missing
Meeting number (access code): 953 102 140
Meeting password: PrnXpDp2
 
Join by phone +45 3272 7723
Denmark toll Global call-in numbers< https://solargroup.webex.com/solargroup/globalcallin.php serviceType=MC&ED=562192482&tollFree=0> <------ incorrect brackets!! "> is added at the link"
 
Can't join the meeting?< https://help.webex.com/docs/DOC-5412> <------ incorrect brackets!! "> is added at the link"
 
IMPORTANT NOTICE: Please note that this WebEx service allows audio and other information sent during the session to be recorded, which may be discoverable in a legal matter. By joining this session, you automatically consent to such recordings. If you do not consent to being recorded, discuss your concerns with the host or do not join the session.
1 ACCEPTED SOLUTION

Accepted Solutions

SOLUTION: First new Webex meeting Outlook 2016 in Citrix 7.13 has blank link

When you use Webex productivity tools some XML files are create in the appdata/local/Webex/…The XML files contain an encryption on what host these files are created.

So on a local PC this is always OK

 

So why does it not work on Citrix?

In Citrix it does the same file creation and encrypt to a host you are logged on to. But!!
When you sign out in Citrix and relogon again you could be logged on to another citrix host.
What then will happen is that the files in your /appdata/local/Webex/… are encrypted to the former host you were logged on to.

That means when you create a first new webex meeting the files do not match you host encryption and the webex appiontment in the calendar is not correct.

 

Solution:

When the user signs out, or when the process signs out the session of the user, we will clear the appdata/local/webex/…….
Then on sign in the correct files will be created again and encrypted for the host you have signed on.

1 REPLY 1

SOLUTION: First new Webex meeting Outlook 2016 in Citrix 7.13 has blank link

When you use Webex productivity tools some XML files are create in the appdata/local/Webex/…The XML files contain an encryption on what host these files are created.

So on a local PC this is always OK

 

So why does it not work on Citrix?

In Citrix it does the same file creation and encrypt to a host you are logged on to. But!!
When you sign out in Citrix and relogon again you could be logged on to another citrix host.
What then will happen is that the files in your /appdata/local/Webex/… are encrypted to the former host you were logged on to.

That means when you create a first new webex meeting the files do not match you host encryption and the webex appiontment in the calendar is not correct.

 

Solution:

When the user signs out, or when the process signs out the session of the user, we will clear the appdata/local/webex/…….
Then on sign in the correct files will be created again and encrypted for the host you have signed on.

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