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smahrous
Beginner

Forward setting per user

I found that the time after the forward setting ( either buzy , or no answer ) in each Directrory number is a fixed parameter in the CCM , which means that if I choose 15 sec. this will be applied to all managers chossing to forward thier calls to thier secretaries .

The problem here is I got many complains as some need it to be 5 secs other more ... And I think they have the right for that .

Is there any way to do that with my CCM 3.3.4 .

I would appreciate it a lot.

3 REPLIES 3
rbradfield
Explorer

I think you have that feature in CCM 4.0

Is that to mean I cant do it in my version

Yes, that is correct. You will need to upgrade to CCM 4.0

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