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Forwarding calls to voice mail account (Unity)is not working.

Callers cannot be forwarded to voice mail accounts.  My version of Unity is Cisco Unity Connection version: 9.1.1.20000-32.  Where can I start to troubleshoot this issue?  Is it in Call Manager or Unity?  Help!!!

2 Replies 2

Dan Lukes
VIP Alumni
VIP Alumni

You should start in apropriate community. Feedback forum is dedicated to other topics, see description for details.

I moved it to more appropriate community.

Deepak Rawat
Cisco Employee
Cisco Employee

What type of integration is there between CUCM and Unity CxN SIP or SCCP. Are the VM ports registered in case of SCCP integration, what about CSS on the ports there are so many things to look at depending how the integraton had been done.

Can you call the VM pilot number directly and does it go to VM then. Is the issue happening for exernal callers or internal as well. Review your complete integration again from the scratch else provide the detailed information as much as you can what the exact issue you are facing there.

Regards

Deepak

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