Frost & Sullivan Research Proves the Need for Comprehensive Campaign Contact Strategy in Today's Multi-Channel World
Today’s customers are now tapping into mobile devices, web sites, email and “social networks” to reach businesses.
Frost & Sullivan's "Achieving Outbound Customer Contact Success- How Enterprise Contact Management Can Make the Difference" whitepaper details the challenges and alternatives associated with intelligent customer contact structures that will incorporate evolving channels and customer contact preferences.
This whitepaperresearches this contact evolution while providing solid planning suggestions and strategies that can position businesses to properly deliver effective and intelligent outbound contact management across all contact channels to increase agent productivity and bottom-line revenue results. ALI Solutions, a Cisco SolutionsPlus partner, can help your business enhance existing operating environments and automate your multi-channel contact strategy without replacing or changing legacy telephony or system environments. Learn more today and download the complimentary whitepaper at: www.ALIsolutions.com/fs-paper
Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
STEP 1: PREPARE
Before you can configure your CCP in Control Hub, you must procure PSTN services from an authorized Webex Calling CCP Partn...
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This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco D...