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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files


H.264 part 10 with DMP 4400G Problems

We are using Final Cut Pro to export all our video content for our digital signage on our campus. We have tried numerous times to export an H.264 video with various settings and can't get any of them to work. Does anyone know what we could be doing wrong? It is clearly stated that the 4400G supports MPEG 4 part 10 which is clearly H.264 video. Any help anyone could give us would be greatly appreciated. Thanks in advance.

DMM 5.2.2

DMP 4400G running 5.2.2

Everyone's tags (5)
Cisco Employee

Re: H.264 part 10 with DMP 4400G Problems


This should work if you use the correct settings in FCpro.  Please relay to us which settings

the you are using for H264 when rendering the files.  Also, verify that you are using the

mpeg-ts container wrapper for the media content.

You can also download a media content analyzer at:

and then evaluate the media file and copy\paste the TEXT view into a text file and

attach to this discussion.

Also, please defined the symptoms or issues that you are seeing with the FCpro

files playing on the DMPs.  And if you have a small sample file to upload that

would also assist in narrowing down the issue.




Re: H.264 part 10 with DMP 4400G Problems

Ok, I'm pretty sure I'm not using a mpeg-ts wrapper. How do you do that from FCpro? Here is what MediaInfo spit out regarding my test video file that will not work:


Complete name                    : /Sequence 4.mp4

Format                           : MPEG-4

Format profile                   : Base Media / Version 2

Codec ID                         : mp42

File size                        : 15.5 MiB

Duration                         : 20s 982ms

Overall bit rate                 : 6 208 Kbps

Encoded date                     : UTC 2011-03-21 22:31:19

Tagged date                      : UTC 2011-03-21 22:31:19


ID                               : 1

Format                           : AVC

Format/Info                      : Advanced Video Codec

Format profile                   : Main@L3.1

Format settings, CABAC           : No

Format settings, ReFrames        : 2 frames

Codec ID                         : avc1

Codec ID/Info                    : Advanced Video Coding

Duration                         : 20s 982ms

Bit rate mode                    : Variable

Bit rate                         : 3 040 Kbps

Width                            : 1 280 pixels

Height                           : 720 pixels

Display aspect ratio             : 16:9

Frame rate mode                  : Constant

Frame rate                       : 30.120 fps

Color space                      : YUV

Chroma subsampling               : 4:2:0

Bit depth                        : 8 bits

Scan type                        : Progressive

Bits/(Pixel*Frame)               : 0.110

Stream size                      : 7.61 MiB (49%)

Language                         : English

Encoded date                     : UTC 2011-03-21 22:31:18

Tagged date                      : UTC 2011-03-21 22:31:19

Color primaries                  : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177

Transfer characteristics         : BT.709-5, BT.1361

Matrix coefficients              : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Thanks for the help.


Re: H.264 part 10 with DMP 4400G Problems

Forgot to mention the settings I'm using to export...

Export Using Quicktime Conversion

Format: Quicktime Movie

Compression: H.264

Quality: High

Key Frame Rate: 24

Frame Reordering: Yes

Encoding Mode: Multi-pass

Dimensions: 1280x720 (current)

No Audio

Cisco Employee

Re: H.264 part 10 with DMP 4400G Problems


The DMP requires MPEG_TS to play the mpeg4 video content.

I am not a FCP user so i do not know the exact steps but I included

as document that may help you.  You can export the FCP video

file to mpeg2 in mpegTS.

I hope this helps!


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