Hide CUCM IP address on phone screen during incoming/outgoing calls

[layla.abunejem]

Good day,

I have Cisco 8845 IP phone. When it receive or initiate a call, the Caller/Called is showing on the screen added to CUCM IP address

e.x. 99999999@10.171.1.12

CUCM System version: 8.6.2.25900-8

any way to hide the IP address ?

[Jitender Bhandari]

Hi 

See below if it helps

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy44000/?reffering_site=dumpcr

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut12879/?reffering_site=dumpcr

JB

[layla.abunejem]

Hi Jitender

thank you for your sharing

am afraid my problem is different

any way, service parameter "Always Display Original Dialed Number" is already disabled

[will.alvord · Accepted solution]

What's your "URI Dialing Display Preference" ccm service parameter set to? If it's already set to "DN", there are some firmware issues with older phones but which are fixed in later versions. If it's set to "DN" already, I'd check the firmware version of an example phone and try an update.

[layla.abunejem]

it was firmware issue and fixed by upgrading the existing firmware on cucm.

[shacharalon7]

Hey,

What was the firmware version that you installed ?

[layla.abunejem · Accepted solution]

Hello,

below is TAC engineer reply

I investigated further about this issue, and tested in the lab the behavior.

I can confirm that the firmware version “10.3.2.16” is affected with Defect ID: CSCut12879

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut12879/?reffering_site=dumpcr

Symptom:
8841 Phone Displays SIP URI When Dialing

user@domain.com is displayed and it shouldn't be.

Conditions:
8841 Phone Displays SIP URI When Dialing

user@domain.com is displayed and it shouldn't be.

Only with 88XX phones, and ONLY when onHook dialing, the URI its presented rather than DN.

No other phone present this behavior.
I upgraded the firmware version of the 8845 IP phone to the fix version, and tested again, the issue resolved successfully.

Action Plan:
=========

-    Please perform the upgrade to the 8845 IP phone model to firmware version: “cmterm-8845_65-sip.11-5-1SR1-1.k3.cop.sgn”. Kindly find it available to download in the link below:
https://software.cisco.com/download/release.html?mdfid=286286004&softwareid=282074288&release=11.7(1)&relind=AVAILABLE&rellifecycle=&reltype=latest