How can I use the Unity Connection 10.5 Greetings Administrator with e.164 CallHandler extensions

[mikechudy]

We recently upgraded to CUCM 10.5 and CUC 10.5 using an e.164 dial plan throughout. One snafu that has surfaced is how do people access a CallHandler via the Greetings Administrator TUI if the CallHandler extension begins with a '+' character? Pressing and holding * does not seem to work. Any ideas?

[lbjr]

Did anyone ever find a solution to this

we are on CUCN 11.5 su2

[Vaijanath Sonvane]

Hi,

The users can sign in with or without "+" as a prefix over TUI. For example, if the call handler extension is +1 408 526 4000, then you can sign in to Greeting Administration using 1 408 526 4000.