06-27-2010 10:36 AM - edited 03-13-2019 07:02 PM
Hi,
I am trying to integrate a CUE voicemail with UCCX, I need to define a voice mail box in the script and send it to the CUE, if anyone is aware of the steps pls forward the same.
Thanks and Regards
Anil
06-29-2010 01:42 AM
Hi
If you mean send a call to a particular voicemail box:
Use a call redirect step in UCCX - set 'Called address' to 'Reset to' and the destination mailbox number, and 'Destination' to the voicemail pilot.
Regards
Aaron
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03-03-2011 03:01 AM
Anyone know how to do similar in CUE scripting with CME ?
I need to pass a call from the CUE script to leave a VM for a particular mailbox. With CUCM I would just call redirect to a CTI route point fwdall to voicemail with a voicemail mask configured and want this functionality in CME/CUE.
Have tried manipulating passed numbers with translations in CME but not getting anywhere. Can only get the call passed to VM without a passed number as prompting for user/pin rather than leaving a message for the destination mailbox.
Any ideas ?
09-13-2012 07:21 AM
Setup a ephone-dn with an extension which should forward voicemail to the CUE DN. The call redirect step in UCCX should forward calls to the the ephone-dn which in turn will allow a user to record the message in CUE.
you will to modify the the default-greeting for the CallCentre mailbox in CUE. The logic of my workaround is shown below:
UCCX call redirect ----> voicemail ephone-dn (CME) --------> CUE.
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