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how do I get voicemail to go to the target phone?

kbeaton
Beginner
Beginner

Phone A is forwarded to Phone B.

A call comes in to phone A and forwards to phone B, but then the caller leaves a voicemail, the voicemail is left in the voicemail box of phone A.

How do I get the voicemails to left in the voicemail box of phone B?

1 Accepted Solution

Accepted Solutions

Hi there

 

Please check this post from Rob and see that helps.

https://supportforums.cisco.com/t5/unified-communications/call-forward-to-another-users-voicemail/td-p/2031145.

 

Calls that come into 7001 and are CFWDALL to 5126 to route to the 5126

 

So I setup a CTI-RP on a phantom (non-DID) DN of 4241 and set the CFWDALL to 5126. I could then CFWD from 7001 to 4241 which then routed to 5126 with the CLID stripped off and would then give us the desired results

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

View solution in original post

4 Replies 4

Ratheesh Kumar
Advisor
Advisor

Hi there

You can configure Ext of Phone A as an alternate extension for Phone B's mailbox.

 

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity/41600-2-ip-phones-1-mbox.html

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

Thanks Rath, I'll give that a try!

Oops!! My Bad..

 

I think you can get this by using the routing rule. let me check in Lab and will update you soon.

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

Hi there

 

Please check this post from Rob and see that helps.

https://supportforums.cisco.com/t5/unified-communications/call-forward-to-another-users-voicemail/td-p/2031145.

 

Calls that come into 7001 and are CFWDALL to 5126 to route to the 5126

 

So I setup a CTI-RP on a phantom (non-DID) DN of 4241 and set the CFWDALL to 5126. I could then CFWD from 7001 to 4241 which then routed to 5126 with the CLID stripped off and would then give us the desired results

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

 

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