Recently, got request from my management, they wanted to build the IVR setup for help-desk team , So please help me to create to setup the IVR for help-desk team,
Please share me all the necessary configuration details OR if have any best article so please share me on urgent basis,
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You can use a call handler to do this. use the digit input during the playing of the prompt to make it like and IVR.
here is a post i did on it a while ago:
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