The "VCS-C" is only software (unless you're running the Gen1 Hardware appliance - in which case, there is no "firmware updates", and the VCS software version is the version listed in the System Overview Page, ie X8.6.0).
Note: If this has not answered your question, please consider moving your discussion to the TelePresence section of the forums where these devices are more actively discussed than in the Other Collaboration section you have posted in.
Wayne
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Wayne
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