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How to Remove WebEx Connect domain

Hi all,

A customer of ours used to have a WebEx Connect subscription which is currently expired. They are now deploying Collaboration Edge with on-prem IM&P services (CUCM IM&P) but Jabber still discovers their domain to be handled by WebEx Connect.

 

How can we get rid of the association between their domain and the WebEx Connect cloud IM&P services forever?

Thanks.

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Beginner

I am having the same issue.  

I am having the same issue.   WebEx support isn't much help.

 

Anyone help you out?

 

-Brian

Participant

Have you ever found a

Have you ever found a resolution for this?

Highlighted

yes, I got this done through

yes, I got this done through a Cisco Collaboration Solution Architect by asking him a favor.

 

He did that internally in Cisco (I guess by logging a case with the PM) and told me he didn't know of any official procedure for end users or partners.

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