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Beginner

How to see Call Detail Record in real-time ?

Hello,

To make an application to see who's calling in real time, I was thinking I had to use the CallDetailRecord table in the CDR SQL database. Unfortunately, when I enable the CDR Enables Flag and the Call Diagnostics Enabled in the Call Manager Administration, there is only the CallDetailRecordDiagnostic table witch is filled, and not in real-time...

Does anyone knows how to fill the CallDetailRecord table in real time ?

Thank you.

5 REPLIES 5
Contributor

Re: How to see Call Detail Record in real-time ?

There is no way to get CDR in real-time on the CallManager.

However, if you use tapi or jtapi to monitor the lines on the CallManager you can observe call events occuring on the CallManager in real-time. Not as convenient as CDR, but will probably provide you with what you are looking for.

Check the tapi/jtapi specs from the programming reference guides:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

You'll also want to join the Cisco Developer Support program if you have not yet already done so. There is more information on these interfaces there with samples applications:

http://www.cisco.com/pcgi-bin/dev_support/access_level/product_support

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Explorer

Re: How to see Call Detail Record in real-time ?

Out of curiosity, if someone makes a call, how soon will that CDR info be available?

Contributor

Re: How to see Call Detail Record in real-time ?

Once the participants have hung up, the CDR should be in the database within a minute or so...

Beginner

Re: How to see Call Detail Record in real-time ?

If you are using IOS based Gateways you should be able to setup some SNMP based log-traps to provide some real time ISDN logging. (assuming that you are using PRI with Caller ID enabled).

I haven't seen a way to do this within CM for MGCP gateways (6608 etc).

Beginner

Re: How to see Call Detail Record in real-time ?

Thank you for your response.

We are already use thise method, with snmp trap, we log every dial-in, but we can't see h323 dial, transfert...

Perhaps we can do the same thing on the callmanager, with the log, we are trying...

Thank you

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